Refund policy

We always strive to ensure your complete satisfaction with our products. If your experience doesn't meet your expectations, we offer a flexible exchange and return policy under the following conditions:

1. Return and Exchange Period

You have the right to request a return or exchange within 7 days of receiving your order.

2. Product Conditions

The product must be in its original condition, unused, and in its original packaging as received.

We cannot return or exchange any product that has been opened or used for health and safety reasons, unless there is a manufacturing defect.

3. Manufacturing Defects

If the product you received is damaged or has a manufacturing defect, we take full responsibility. Please contact us immediately, and we will provide you with a replacement product or a full refund.

4. Return Procedures

To initiate a return or exchange, please contact us using the contact information below.

After inspecting the returned product and confirming that it meets the conditions, we will begin the process of issuing a refund or shipping the replacement product. 5. Shipping Costs

The customer is responsible for return shipping costs if they wish to exchange or return an item for personal reasons (not related to manufacturing defects).

If the return is due to a manufacturing defect or an error on our part in fulfilling the order, we will cover all shipping costs.

6. Contact Us

If you have any questions or need assistance with the exchange or return process, please contact us via:

Email: support@aquiorashop.com

Phone: +966566303877